Frequently asked questions

Private accounts are attempted on a best-effort basis by our team, manually — never automated. We do not guarantee access. If we can't retrieve anything, we'll tell you plainly rather than leave you waiting indefinitely.

Never. We don't ask for your Instagram password, and we don't need the target account's password either. Any service that asks for a password should not be trusted.

No. You're never logged into Instagram when viewing content through HiddenViewer, so no view, visit, or notification is ever attached to your name or account.

No. HiddenViewer does not deploy bots, automation, or scripts against Instagram or Meta, and is not affiliated with, endorsed by, or connected to Meta or Instagram. Public data is obtained through independent third-party data providers; private requests are fulfilled manually by a human on our team.

Public accounts typically load within minutes. Private-account requests go into a manual queue and can take longer — our team will keep you updated on progress.

Public content is streamed on request and not permanently archived on our servers. Manually-captured private media is stored only long enough to deliver it to you, then automatically deleted after 30 days. See our privacy policy.

You're billed upfront for your chosen cycle (1, 3, or 12 months) at a 25% discount for the first cycle only. Your plan then renews automatically at the full price every cycle until you cancel. See pricing for exact amounts.

Yes, any time, with one click from account settings. Cancelling stops future renewals immediately; it does not refund time already paid for in the current cycle.

Refunds are handled case by case — see our full refund policy for eligibility and how to request one.

Your account is created automatically the moment checkout succeeds. We email your login details right away and sign you straight into your dashboard — no separate signup step.